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Customer Support

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Location

You Can Find Us in Any of These Locations

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FAQ

Frequently Asked Questions

What are Magic Books

Magic Books are a series of Augmented Reality (AR) books that use animated 3D characters, interactive worksheets, and activities designed to deliver an exciting, hands-on, multi-sensory educational experience that is truly engaging and seriously fun for kids of all ages.

  • How do I place an order?
    Simply add the desired books to your cart and proceed to checkout, add the payment information. You will be getting the soft copy of book in your email If you need a hard copy of this book you can click on the link below on the product page where the link is directed to Amazon.com with Prime account you get shipping free If you need softcopy and want self-print you can use
  • What payment methods do you accept?
    We accept major credit cards, PayPal, and other digital wallets. Specific options may vary by country.
  • Can I cancel or modify my order?
    Orders can not be modified or canceled within 24 hours of placement. Please contact customer service for assistance. Since this digital copy of the prouct that will be deliver to you on the spot in email . If you do not like the product simply email to us we will refund tou with in 5 days of your purchase If you purchase hard copy from amazon we support 100 % refund as per the amzon guide line
  • How long does shipping take?
    If you purchase the digital copy from mogibooks.shop the deliver is instant in email you can download the copy and print for your personal use. If you purchase from amazon for prime use shipping is free for any other user shipping cost will be based on amazon guide lines
  • Do you offer international shipping?
    Digital copy of magic book will be through email and tat can be purchase anywhere in the world For hard copy from amazon check site of amazon if the book is available in your country amazon do the shipping if that is available in your county
  • What is your return policy?
    Magicbooks.shop provide you digital copy there is no return policy of shipping sale is final if you do not like or do not work the product connect with us , we will refund your money For amazon you do get return based on amazon policy
  • How do I request a refund?
    Refunds can be requested through our customer service. Eligible refunds are processed within 5-7 business days after the returned item is received. If you Purchase through amazon you will get refund from amazon directly
  • How can I create an account?
    You can sign up for an account during the checkout process or by clicking the "Sign Up" link on our website.
  • I forgot my password. What should I do?
    Click the "Forgot Password" link on the login page and follow the instructions to reset your password.
  • How can I contact customer service?
    Our customer service team can be reached via email, phone, or live chat. Visit our "Contact Us" page for more details.
  • Do you offer gift cards?
    Yes, we offer gift cards in various denominations. They can be purchased directly from our website.
  • How can I leave a review for a book?
    After purchasing a book, you will receive an email inviting you to review it. Reviews can also be submitted directly on the book's product page.
  • Do you have a newsletter or loyalty program?
    Yes, you can sign up for our newsletter for updates on new releases and promotions. Our loyalty program rewards frequent shoppers with discounts and special offers.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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