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Shipping & Returns

Shipping Information

How much does shipping cost?

  • Shipping on all first orders is free to USA and Canada including Alaska and Hawaii.

  • Shipping is always free on Subscription plans to the USA and Canada including Alaska and Hawaii.

Shipping Options on Non-Subscription Orders

After your first order:

  • UPS Regular 3-10-day Shipping on all USA orders over $40 is free.

  • UPS Regular Shipping on all orders over $90 to Canada is free.

Where can I find tracking information?

  • When we ship your box, you will receive a tracking email from within 24 hours of placing your order. 

  • Please check to make sure the tracking email is not in your spam mailbox.

  • If you don’t receive a tracking email, please send an email to including your name, address and contact information.

How do I update my shipping address?

  • You can update a subscription's shipping address from your My Account page.

  • On your My Account page click the “Subscriptions” tab, then click Update my shipping address.

After placing an order, when will it ship?

  • First orders, both subscription and non-subscription, will ship within 3-5 business days after order is received.

  • Subsequent Subscription orders will generally ship within 1 to 3 business days after order is received.

I haven't received my box shipment. What do I do?

  • If you haven't received a shipment, please send an email to with your name, address and tracking number. 

  • Customer service will contact you within two business days with an update on your order status.

Do subscriptions going to the same address ship together?

  • Yes, we ship boxes going to the same shipping address together.

  • If you need to change the shipping destination after placing order, please send an email to

Refunds, Returns  and Cancellation

How do you handle returns?

  • Returns 30-day. No questions asked!

  • We know your kids are going to fall in love with I-Come to Life.  But, if for some reason, we’re not a good fit, just send an email to to let us know there’s a problem.

  • You have 30 days from the delivery date to return books in unused condition ordered from

What about refunds

  • Once we have the return, we will process the refund, or send you a new book, respectively.

  • If you purchased the subscription through the iPad app, please contact the Apple App store to request cancellation and a refund.

  • The return label is also on us!

  • Please note that shipping costs are non-refundable.

How do I cancel or change my subscription?

We hate to see you go! Did you know you can pause your subscription or switch to another plan.

  • To cancel, send an email with your contact information to and we will process your request within three business days. 

  • To switch to another plan or age group, please send an email to and we will process the change within three business days and ship the new books.

  • Autorenewals can be changed by sending an email to

  • Please note that depending on shipping and billing cycles, cancellations and all other changes can take up to 30 days

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