Shipping & Returns

Shipping Information

How much does shipping cost?

Shipping on all first orders is free to USA and Canada including Alaska and Hawaii.
Shipping is always free on Subscription plans to the USA and Canada including Alaska and Hawaii.

Shipping Options on Non-Subscription Orders

After your first order:

Where can I find tracking information?

When we ship your box, you will receive a tracking email from shipping@ilifespace.com within 24 hours of placing your order.
Please check to make sure the tracking email is not in your spam mailbox.
If you don’t receive a tracking email, please send an email to shipping@ilifespace.com including your name, address and contact information.

How do I update my shipping address?

You can update a subscription's shipping address from your My Account page.
On your My Account page click the “Subscriptions” tab, then click Update my shipping address.

After placing an order, when will it ship?

First orders, both subscription and non-subscription, will ship within 3-5 business days after order is received.
Subsequent Subscription orders will generally ship within 1 to 3 business days after order is received.

I haven't received my box shipment. What do I do?

If you haven't received a shipment, please send an email to shipping@ilifespace.com with your name, address and tracking number.
Customer service will contact you within two business days with an update on your order status.

Do subscriptions going to the same address ship together?

Yes, we ship boxes going to the same shipping address together.
If you need to change the shipping destination after placing order, please send an email to shipping@icometolife.com.

How do you handle returns?

Returns 30-day. No questions asked!
We know your kids are going to fall in love with I-Come to Life. But, if for some reason, we’re not a good fit, just send an email to support@icometolife.com to let us know there’s a problem.
You have 30 days from the delivery date to return books in unused condition ordered from www.icometolife.com.

What about refunds

Once we have the return, we will process the refund, or send you a new book, respectively.
If you purchased the subscription through the iPad app, please contact the Apple App store to request cancellation and a refund.
The return label is also on us!
Please note that shipping costs are non-refundable.

How do I cancel or change my subscription?

We hate to see you go! Did you know you can pause your subscription or switch to another plan.

To cancel, send an email with your contact information to support@icometolife.com and we will process your request within three business days.
To switch to another plan or age group, please send an email to support@icometolife.com and we will process the change within three business days and ship the new books.
Autorenewals can be changed by sending an email to support@icometolife.com
Please note that depending on shipping and billing cycles, cancellations and all other changes can take up to 30 days